Pricing & Financial Assistance

It is the policy of Bristol Hospital and Health Care Group, Inc. DBA Bristol Health, to provide financial assistance to eligible patients who have difficulty paying for emergency and other medically necessary health care services. Regardless of eligibility for such financial assistance, Bristol Health will provide care, without discrimination and without regard to payor source, for emergency medical conditions in accordance with EMTALA and Bristol Health's emergency medical treatment policy.

This policy applies to Bristol Hospital and the following affiliates: Bristol Hospital Multi-Specialty Group, Bristol Hospital EMS LLC, Bristol Health Inc. DBA Ingraham Manor, and Bristol Homecare and Hospice Agency, Inc.

Click here to read the full Financial Assistance Policy.

Eligibility Requirements and Assistance Offered

Financial assistance and discounts are available for emergency or other medically necessary services provided by Bristol Health.This policy is designed to provide the appropriate level of financial assistance to the greatest number of eligible patients who are truly in need while at the same time ensuring that Bristol Health has the resources available to serve its community.


  • Uninsured patients who are U.S. citizens and have resided for at least 1 year in Bristol Health’s primary or secondary service area are eligible to apply to the FAP for financial assistance. In addition, uninsured lawful non-U.S. citizen residents who meet the 5 year residency requirement for Connecticut Medicaid and who have resided in the identified service areas for at least 1 year may also apply to the FAP. 
    • Bristol Health’s primary and secondary service areas consist of the following towns:  Bristol, Plainville, Plymouth, Terryville, Burlington, Farmington, Southington, Harwinton, Thomaston and Wolcott.
  • Eligibility for financial assistance will be limited to only those patients who meet the conditions outlined in the above paragraph. Patients who do not fall into any of the categories described above, including patients receiving care for emergency medical conditions, will not be considered for financial assistance.
  • Bristol Health will provide care to all patients, regardless of whether or not they are eligible for financial assistance under this policy, without discrimination and without regard to payor source and will not engage in actions that discourage individuals from seeking emergency medical care, such as demanding that emergency department patients pay before receiving treatment for emergency medical conditions or permitting debt collection activities that interfere with the provision, without discrimination, or emergency medical care.
  • Financial assistance for services eligible under this policy may be made available to the uninsured patient on a full or partial basis based on family size and federal poverty levels (FPL) using the FPG in effect at the time of the determination. An uninsured patient whose income is less than or equal to 250% of FPL and meets all other criteria for eligibility, will be entitled to a 100% discount.  Eligible uninsured patients with income up to 400% of FPL will be entitled to a sliding scale discount set forth in Appendix B.


  • A patient with insurance where the insurance company does not include Bristol Health as a participating provider will be considered as self-pay.  As such, a deposit of 33% of estimated charges will be required before the patient is registered or scheduled for a non-emergency service, and financial assistance will not be provided. ​

Financial assistance is not considered to be a substitute for patient responsibility. Patients are expected to cooperate with Bristol Health's FAP application procedures and to contribute to the costs of their care based on ability to pay.

Application Process

In order to be considered for financial assistance, the patient must complete a Financial Assistance Application and provide certain financial information and other documentation that may be requested for determination of eligibility under the FAP. 
Bristol Health will attempt to assist all patients registered as “self-pay” with identifying and securing coverage, and/or establishing a payment plan for amounts determined to be a patient responsibility prior to receipt of medically necessary health care services and will provide any self-pay patients who may not be able to secure coverage or pay for the service with information about the FAP and the application process.

More Information

Elevate Patient Financial Solutions
Elevate Patient Financial Solutions has partnered with hospitals for more than 40 years to provide advocacy for patients that is centered on you as an individual. We realize that we work within a sensitive crossroads of social, medical and financial issues. We are committed to working with you and helping you get the benefits you need.

Our patient-focused approach finds appropriate assistance to help people across the United States find sources that will pay for their medical bills – at no cost to them. We will do all that we can to ensure that you receive the assistance that you deserve.

Elevate can help you with:

  • Understanding if you may qualify for programs to assist with your medical bills, such as Medicaid,
  • Apply for programs if a qualifying program is identified,
  • Communicate with the county/state agencies through which you apply,
  • Gather all necessary paperwork, and,
  • Follow submitted applications until a determination is made or other resolution is achieved.
  • Please call 860.996.8200, or visit us at for questions, or additional information.

Information Requests
If you have an upcoming procedure or diagnostic service that has been scheduled with Bristol Health, you may request further information about our cost and quality. An estimate of what the allowable amount is for your scheduled service can be provided to you within 3 business days. Please contact the following number for further information:  
Financial Counseling
We also offer Financial Counseling to all current and prospective patients. 
Please call us at 860.585.3035, or you can also visit us in-person. We are located on Level E of Bristol Hospital, 41 Brewster Road, Bristol, CT.
The following websites are available to any person wanting to obtain information on specific quality indicators and how well our hospital is rated.  They are available to every patient.  No user name or password is required to log on to these websites.
1. The Hospital Compare site allows the user to compare performance on quality measures of specific hospitals in the state and nationally.  A star rating is assigned to each individual hospital based upon performance. 
2. The Quality Check site is sponsored by the Joint Commission.  This site assists the consumer in locating those organizations that have achieved the Gold Seal of Approval throughout the state and nationally.

Downloadable Documents & Forms

Full Financial Assistance Policy

Full Financial Assistance Policy (Spanish)

Appendix A: Participating and Non-Participating Providers

Appendix A: Participating and Non-Participating Providers (Spanish)

Appendix B: Sliding Scale Discounts for Eligible Uninsured Individuals and the AGB Percentage

Appendix B: Sliding Scale Discounts for Eligible Uninsured Individuals and the AGB Percentage (Spanish)

Financial Assistance Application

Required Documents List

Pricing Transparency Disclaimer

Patient Price Estimator

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